NederlandsWould you like to return an order? No problem. For online purchases, you generally have a statutory 14-day cooling-off period. This page explains how to notify us of your return, how to return your parcel and when you will receive your refund.
For returns from outside the Netherlands, please contact us first by email at [email protected]. We will then send you a return form with the necessary return instructions.
14-day cooling-off period
After receiving your order, you generally have a 14-day cooling-off period. During this period, you can notify us that you wish to withdraw from your purchase without giving a reason.
After notifying us that you wish to exercise your right of withdrawal, you then have another 14 days to return the product.
During the cooling-off period, you may inspect and assess the product in the same way as you would reasonably be able to do in a physical store. If you use the product beyond what is necessary to establish its nature, characteristics and functioning, and this results in a reduction in value, we may deduct this reduction in value from your refund.
How do I return an order from outside the Netherlands?
For international returns, please follow these steps:
- Send an email to [email protected] and include your order number.
- We will send you a return form and the necessary return instructions.
- Complete the return form and include it with your return shipment.
- Pack the product or products carefully to prevent damage during transport.
- Arrange the return shipment to us using a carrier of your choice.
Please return the products with all supplied accessories and, where reasonably possible, in their original condition and packaging.
The return address is:
Bromfietshandel Jos Dijkman BV
Posthoornweg 6A
8152 AZ Lemelerveld
The Netherlands
Return shipping costs
If you return a product because you are exercising your statutory right of withdrawal, the direct costs of returning the product are at your own expense.
For international returns, we do not provide a standard prepaid return label. You must arrange and pay for the return shipment yourself using a carrier of your choice.
The return shipment remains your responsibility until we have received the parcel. We therefore strongly recommend using a shipping method with Track & Trace and keeping your proof of shipment until your return has been fully processed.
When will I receive my refund?
If you validly exercise your right of withdrawal, we will refund the amounts due no later than 14 days after you notify us of your withdrawal.
We may withhold the refund until we have received the returned products or until you provide evidence that you have sent the products back, whichever occurs first.
The refund will be made using the same payment method used for the original order, unless we expressly agree on another payment method with you.
If you return the entire order, we will also refund the original delivery costs corresponding to the least expensive standard delivery method we offered. If you selected a more expensive delivery method, the additional costs of that delivery method will not be refunded.
If you return only part of your order, the original delivery costs will not be refunded.
Received an incorrect, damaged or defective product?
If you have received the wrong product, if a product arrived damaged or if a product is defective, this is not treated as a standard return under the cooling-off period.
In this situation, please do not return the product yourself without contacting us first. Send an email to [email protected] and include your order number and a clear description of the problem. If possible, please also include photographs showing the problem or damage.
Have you received the wrong item? Please do not install or use the item. Contact us first so that we can assess the situation and provide you with the correct return instructions.
If your complaint concerning an incorrectly supplied, damaged or defective product is justified, the necessary return shipping costs will not be at your expense.
When does the right of withdrawal not apply?
Under applicable law, the right of withdrawal does not apply to certain products. This may include, for example, products made specifically to your specifications or certain sealed products where the seal has been broken after delivery.
Where the right of withdrawal is excluded for a particular product, we will clearly state this before you place your order where required by law.
How do I exercise my right of withdrawal?
You can notify us that you wish to exercise your right of withdrawal by sending an email to [email protected].
Please include your order number so that we can identify your order. We will then send you our return form and the necessary return instructions.
You may also notify us of your decision to withdraw from the purchase within the applicable cooling-off period by another clear and unequivocal statement.
Questions about a return?
If you have any questions about returning an order from outside the Netherlands, please contact us at [email protected]. Please include your order number where possible so that we can assist you more quickly.